Terms of Service

1. Current Status of the Service

Emitraq is currently in pre-launch. The platform is being made available on a limited basis to invited pilot participants only.

No fees are charged during the pre-launch period. The provisions of these Terms relating to subscription fees, payment processing, billing and refunds have no effect until Emitraq commences paid services and gives the customer written notice to that effect.

Joining the waitlist does not create an account, a subscription, or any commercial agreement between you and Emitraq. Emitraq gives no commitment as to launch date, feature availability, or continued availability of the platform, and may modify or discontinue the pre-launch programme at any time without liability.

2. Acceptance of Terms

By accessing or using Emitraq, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the platform.

3. Description of Service

Emitraq is a B2B SaaS platform that provides:

• Real-time fleet telemetry monitoring via connected telematics devices.
• AI-powered route optimization and driver behavior analytics.
• Carbon emission calculations using published default emission factors and recognised GHG accounting frameworks.
• Tamper-evident audit reports with QR verification.
• Geofencing, alert configuration, and compliance dashboards.

We reserve the right to modify, suspend, or discontinue any feature of the platform at any time, with or without notice.

Verification confirms a report has not been altered since it was issued. It does not certify the accuracy of the original measurement.

4. Account Registration

During the pre-launch period, accounts are created by Emitraq for invited pilot participants only.

To use Emitraq, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your login credentials and not share them with others.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for an extended period.

5. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose or in violation of applicable laws and regulations.
• Attempt to gain unauthorized access to other accounts, systems, or networks connected to the platform.
• Transmit malware, viruses, or other harmful code through the platform.
• Reverse engineer, decompile, or disassemble any part of the platform.
• Use automated tools (bots, scrapers) to access or interact with the platform without written permission.
• Resell, sublicense, or redistribute access to the platform without authorization.
• Falsify or manipulate telemetry data, emission reports, or audit records.

6. Intellectual Property

The Emitraq platform, including its design, code, logos, and content, is owned by Emitraq and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the platform for its intended purposes during your active subscription.

You retain ownership of the data you upload to the platform (fleet telemetry, vehicle information, etc.). By uploading data, you grant us a license to process, store, and display that data as necessary to provide the services described in these Terms.

7. Payment & Billing

• Subscription fees: Pricing is based on the plan selected at registration. Fees are billed in advance on a monthly or annual basis.
• Payment methods: Payment methods and billing terms are as agreed in your order form.
• Refunds: Refund requests are handled on a case-by-case basis. Contact support@emitraq.com for assistance.
• Price changes: We may adjust pricing with 30 days’ advance notice. Continued use after the price change constitutes acceptance.

8. Data & Privacy

Our collection and use of personal data is governed by our Privacy Policy. By using Emitraq, you consent to the data practices described therein.

You are responsible for ensuring that you have the legal right to upload fleet telemetry and employee data to our platform, including obtaining any necessary consent from drivers and fleet operators whose data is transmitted through the service.

9. Data Processing and Personal Data

In respect of fleet, vehicle, driver and telemetry data uploaded to or generated on the platform, you act as the data controller and Emitraq acts as a data processor on your instructions. Emitraq processes such data only as necessary to provide the services described in these Terms.

Emitraq processes personal data in accordance with applicable data protection law and its implementing regulations, and in accordance with our Privacy Policy.

Emitraq uses the following sub-processors in providing the platform: Google Firebase (data storage and authentication), DigitalOcean (application hosting). Emitraq will give reasonable notice before adding or replacing a sub-processor.

You acknowledge that data processed through the platform may be stored and processed on servers located outside the United Arab Emirates. Emitraq applies appropriate safeguards to such transfers as required under applicable data protection law.

10. Driver and Employee Data

Vehicle location, route history, driving behaviour and telemetry data may constitute personal data relating to your drivers and employees.

You represent and warrant that you have a lawful basis for collecting and transmitting such data to the platform, that you have given all notices required under applicable data protection and employment law, and that you have obtained any consent required from the individuals concerned.

Driver performance and bonus figures produced by the platform are indicative only and are based on telemetry data that may be incomplete or inaccurate. You are solely responsible for verifying such figures before acting on them and for compliance with applicable employment law. Emitraq accepts no liability in respect of any employment claim, dispute or payment arising from use of these features.

Emitraq will assist you, so far as reasonably practicable, in responding to requests from individuals exercising their rights under applicable data protection law.

11. Accuracy of Data and No Regulatory Guarantee

All emissions figures produced by the platform are calculated estimates. They are derived from data reported by vehicle telemetry hardware and third-party sources, applied against published default emission factors. Emitraq does not measure emissions directly and does not independently verify the accuracy or completeness of the underlying data.

Emitraq is a software provider. It is not a certification body, an accredited verifier, an auditor, or a regulatory authority, and it is not affiliated with, endorsed by, or acting on behalf of any government body or ministry. Nothing on the platform or on our website constitutes legal, tax, accounting or regulatory advice.

Emitraq gives no warranty, express or implied, that any report generated by the platform will be accepted by any regulatory authority, will satisfy any reporting obligation, or will meet the requirements of any law, standard or framework. Responsibility for determining what obligations apply to you, for verifying figures before submission, and for making regulatory filings rests entirely with you.

Emitraq accepts no liability for any fine, penalty, enforcement action, rejected submission or other loss arising from your use of, or reliance on, data or reports produced by the platform.

Emitraq seals each report with a tamper-evident seal at the time of its creation. It confirms only that the report has not been altered since that time. It does not verify, and must not be represented as verifying, the accuracy of the underlying measurement or calculation.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Emitraq and its founders, officers, employees, contractors and agents shall have no liability, whether in contract, tort, negligence, statute or otherwise, for: any fine, penalty, sanction, levy, back-tax, interest or enforcement cost imposed by any authority on the Customer; rejection, refusal or re-assessment of any report, filing or submission; loss of profit, revenue, contracts, tenders, business, goodwill, reputation or anticipated savings; loss, corruption or unavailability of data; vehicle damage, cargo damage, breakdown, downtime, accident, fire, personal injury or death; theft or misconduct not detected by the Service; any claim brought by any driver, employee, contractor, union, regulator or data subject; any act or omission of any third party; or any indirect, incidental, special, consequential, punitive or exemplary loss.

Emitraq’s total aggregate liability for all claims combined shall not exceed the total subscription fees actually paid by the Customer to Emitraq in the twelve (12) months immediately preceding the event giving rise to the claim.

Where the Service is provided free of charge, on trial, on pilot, in beta or at a discounted pilot rate, Emitraq’s total aggregate liability shall be NIL (AED 0), and the Service is provided with no warranty and no support commitment whatsoever.

The Customer acknowledges that the fees charged for the Service are set on the basis of these limitations; that these limitations are a fundamental basis of the bargain between the parties; that without them Emitraq would not provide the Service at these prices; and that the Customer has had the opportunity to obtain independent legal advice and to insure against the excluded risks.

Any claim against Emitraq must be brought within six (6) months of the date on which the Customer first became aware, or ought reasonably to have become aware, of the circumstances giving rise to it, failing which the claim is waived and barred.

Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation.

13. Indemnification

You agree to indemnify, defend, and hold harmless Emitraq and its officers, directors, employees, and agents from any claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of the platform.
• Your violation of these Terms.
• Your violation of any rights of another party, including intellectual property rights.
• Any data you upload or transmit through the platform that infringes on third-party rights or violates applicable law.

14. Termination

Either party may terminate these Terms at any time:

• By you: You may cancel by notifying us in writing at support@emitraq.com. Cancellation takes effect at the end of the current billing period.
• By us: We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees, or engage in fraudulent or illegal activity.

Upon termination, your right to use the platform ceases immediately. Data retention after termination follows our Privacy Policy. Sections regarding limitation of liability, indemnification, and dispute resolution survive termination.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice within the application at least 30 days before the changes take effect. Your continued use after the effective date constitutes acceptance of the updated Terms.

16. Nature of the Service

Emitraq is a data collection, calculation and reporting tool. Emitraq does not provide legal, regulatory, tax or professional advice; does not certify, verify, assure or audit the Customer’s emissions, operations or compliance status; does not make any submission or filing to any authority on the Customer’s behalf; and does not render the Customer compliant with any law, decree, regulation or reporting requirement, including applicable climate change legislation and its implementing regulations. The Service is not a safety system, a driver fatigue or impairment detection system, an emergency response system, or a substitute for driver training, vehicle maintenance, supervision or human judgement. The Customer must obtain its own independent legal, regulatory and tax advice before relying on any output.

17. Estimates, Not Measurements

All emissions figures produced by the Service are calculated estimates derived from indirect inputs, not direct physical measurements. The Customer acknowledges that outputs may be materially inaccurate, incomplete, delayed or missing due to causes including GPS drift or signal loss, mobile network outage, device failure, disconnection or tampering, unsupported or non-standard CAN bus data, fuel sensor calibration drift, changes or errors in third-party emission factors, incorrect configuration or data entered by the Customer, software defects, and the probabilistic nature of machine learning components.

18. No Guarantee of Regulatory Acceptance

Emitraq makes no representation, warranty or guarantee that any output will be accepted, approved or relied upon by any government authority, regulator, auditor or third party; that any output will satisfy the format, field, unit, methodology, timing or evidentiary requirements of any authority or submission portal; or that the Customer will avoid or reduce any fine, penalty, sanction or enforcement action by using the Service. Emitraq is under no obligation to monitor changes in law, regulation, emission factors or submission formats, to notify the Customer of such changes, or to update the Service to reflect them, and has no liability for failing to do so.

19. Customer Verification Obligation

The Customer shall independently verify all outputs of the Service against its own primary records — including odometer readings, fuel purchase invoices and tank readings — before relying on, publishing, submitting or acting on them for any purpose. The Customer acknowledges that this verification is a condition of use and a material term of these Terms. Any failure to verify is at the Customer’s sole risk, and Emitraq shall have no liability in respect of any output the Customer failed to verify. Emitraq does not warrant that figures produced by the Service will reconcile with odometer readings, fuel card statements, supplier invoices or any third-party system, and any such discrepancy does not constitute a defect in the Service.

20. Report Verification: Scope and Limits

Where the Service applies a tamper-evident seal to a record, this provides only evidence that a record matching that seal existed at the time of sealing and has not been altered since. It does not prove that the underlying data was accurate, truthful or complete; does not prevent or detect manipulation of devices, sensors or vehicles occurring before data reaches the Service; does not constitute verification, assurance, certification or audit; and does not guarantee acceptance as evidence by any authority, court or auditor. Third-party verification systems are outside Emitraq’s control and may experience congestion, downtime, protocol changes, deprecation or permanent discontinuation. Emitraq gives no warranty as to the continued existence, availability or readability of any verification record and accepts no liability for its loss.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service, any connected hardware and all outputs are provided ‘AS IS’ and ‘AS AVAILABLE’, with all faults. Emitraq expressly disclaims all warranties, representations, conditions and terms of any kind, whether express, implied or statutory, including any implied warranty of accuracy, completeness, reliability, merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, security or regulatory adequacy. Emitraq does not warrant that the Service will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that any output will be accepted by any government agency, auditor or third party. No advice or information obtained from Emitraq, its personnel, its website or its marketing materials shall create any warranty not expressly stated in these Terms. Any marketing statement, demonstration, proposal or estimate of savings is indicative only, is not a contractual commitment, and is superseded by these Terms.

22. Alerts and Predictive Features

Alerts, notifications, driver scores, idle and speeding detection, harsh-braking detection, geofence events, fuel-theft indicators, bonus calculations and predictive maintenance suggestions are indicative only and will produce both false positives and false negatives. No alert may be treated as confirmation that an event occurred, and the absence of an alert may never be treated as confirmation that an event did not occur. Alert delivery is not guaranteed, timely or reliable. The Service must not be used as the sole means of detecting theft, breakdown, accident, emergency or misconduct. The Customer is solely responsible for any employment, disciplinary, contractual or legal action it takes on the basis of any output, and for verifying that output independently before acting.

23. Third-Party Hardware and Connectivity

Telematics devices, CAN adapters, fuel sensors and SIM cards are manufactured and supplied by third parties. Emitraq is not the manufacturer and gives no warranty in respect of them; the Customer’s sole remedy for device defects lies against the manufacturer or supplier. Installation is performed by the Customer or by third-party installers at the Customer’s sole risk. Emitraq accepts no liability for damage to vehicles, wiring, electronics, batteries, manufacturer warranties, insurance cover or roadworthiness certification, or for any injury, fire, breakdown, accident or loss arising from the installation, presence, removal or malfunction of any device. The Service depends on mobile networks, internet service providers, cloud hosting providers and verification systems that Emitraq does not control, and Emitraq accepts no liability for their acts, omissions, outages or discontinuation.

24. Data Protection and Driver Monitoring

The Customer is the data controller in respect of all personal data processed through the Service, including driver location, speed, behaviour and identity data. Emitraq acts as data processor and processes such data only on the Customer’s documented instructions. The Customer warrants that it has a valid lawful basis for all monitoring conducted through the Service; that all required notices have been given to drivers and employees; that all required consents have been obtained; and that such monitoring is proportionate and lawful, including under applicable data protection law. The Customer accepts sole responsibility for responding to data subject requests, regulator enquiries and complaints.

25. Allocation of Regulatory Responsibility

The Customer is solely responsible for determining which laws and reporting obligations apply to it; for determining what it must report, in what form and by what deadline; for reviewing, validating and correcting every figure before use; for making its own submissions and responding to any authority query; for maintaining its own statutory records independently of the Service; and for all consequences of any submission, non-submission, late submission, incorrect submission or rejected submission. The Customer agrees that responsibility for regulatory compliance rests entirely with the Customer and does not transfer to Emitraq by virtue of the Customer’s use of the Service.

26. Force Majeure

Emitraq shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, sanctions, epidemic, pandemic, government action, change of law, strike, fire, flood, extreme weather, power failure, internet or telecommunications failure, cloud provider or verification system failure, cyber attack, denial of service attack, or supply chain disruption.

27. Severability and Savings

If any provision of these Terms, or any part of any provision, is held invalid, unenforceable, excessive or unreasonable, it shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ commercial intent, or if modification is not possible, severed. Severance or modification shall not affect the validity of the remainder of these Terms. In particular, if any limitation or exclusion in the Disclaimer of Warranties or Limitation of Liability sections is held unenforceable in whole or in part, the remaining limitations and exclusions shall continue to apply to the fullest extent permitted by law, and any liability cap held excessive shall be replaced by the highest cap that is enforceable.

28. Entire Agreement and No Reliance

These Terms, together with the Privacy Policy and any signed order form, constitute the entire agreement between the parties and supersede all prior discussions, proposals, demonstrations, presentations, emails, marketing claims and representations. The Customer confirms that it has not relied on any statement, representation, warranty or understanding not expressly set out in these Terms.

29. Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the federal laws of the United Arab Emirates and, to the extent applicable, the laws of the Emirate of Dubai.

The parties will first attempt in good faith to resolve any dispute arising out of or in connection with these Terms through negotiation between senior representatives, within thirty (30) days of written notice of the dispute being given by one party to the other.

If the dispute is not resolved within that period, it shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

Nothing in this section prevents either party from applying to any court of competent jurisdiction for interim or injunctive relief to protect its confidential information or intellectual property.

30. Contact Us

For questions about these Terms of Service, please contact us: